Team Leader – Customer Service in a leading financial MNC

From 4 to 9 year(s) of experience
₹ 3-5 Lacs P.A.

Job Description

Roles and Responsibilities

  • Managing the day-to-day activities of the team
  • Monitoring team performance and providing constructive feedback
  • Developing and implementing a timeline to achieve targets
  • Conducting training of team members to maximize their potential
  • Leading by example, setting targets, and motivating team members
  • Setting team shifts, managing absences, and coordinating holiday leave
  • Empowering team members with skills to improve their confidence, product knowledge, & communication skills
  • Conducting weekly, monthly, and quarterly performance reviews
  • Contributing to the growth of the company through a successful team
  • Creating a pleasant working environment that inspires the team
  • Coordinating a team of colleagues to ensure they consistently deliver outstanding service

Desired Candidate Profile

  • 4+ years in a customer service role in a broking industry
  • Clear, concise, and confident communicator; happy to take the lead
  • Strong interpersonal skills with the ability to build trusting relationships with colleagues & create a team spirit
  • Proven organizational skills and the ability to effectively prioritize tasks


UG:Any Graduate

Company Profile

Fortune Human Capital (P) Ltd

Our client is a premium MNC having diversified business into capital market like Stock Broking, Merchant Banking / Investment Banking etc.
Company Info
View Contact Details+

Recruiter Name:HR department

Contact Company:Fortune Human Capital (P) Ltd


Reference Id:TL-Customer Service



3-5 Lacs P.A.

Role Category:



Team Leader

Employment Type:

Full Time, Permanent