Team Leader – Customer Service in a leading financial MNC

Roles and Responsibilities

• Managing the day-to-day activities of the team
• Monitoring team performance and providing constructive feedback
• Developing and implementing a timeline to achieve targets
• Conducting training of team members to maximize their potential
• Leading by example, setting targets, and motivating team members
• Setting team shifts, managing absences, and coordinating holiday leave
• Empowering team members with skills to improve their confidence, product knowledge, & communication skills
• Conducting weekly, monthly, and quarterly performance reviews
• Contributing to the growth of the company through a successful team
• Creating a pleasant working environment that inspires the team
• Coordinating a team of colleagues to ensure they consistently deliver outstanding service

Desired Candidate Profile

• 4+ years in a customer service role in a broking industry
• Clear, concise, and confident communicator; happy to take the lead
• Strong interpersonal skills with the ability to build trusting relationships with colleagues & create a team spirit
• Proven organizational skills and the ability to effectively prioritize tasks