Job Description
Roles and Responsibilities
- Managing the day-to-day activities of the team
- Monitoring team performance and providing constructive feedback
- Developing and implementing a timeline to achieve targets
- Conducting training of team members to maximize their potential
- Leading by example, setting targets, and motivating team members
- Setting team shifts, managing absences, and coordinating holiday leave
- Empowering team members with skills to improve their confidence, product knowledge, & communication skills
- Conducting weekly, monthly, and quarterly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- Coordinating a team of colleagues to ensure they consistently deliver outstanding service
Desired Candidate Profile
- 4+ years in a customer service role in a broking industry
- Clear, concise, and confident communicator; happy to take the lead
- Strong interpersonal skills with the ability to build trusting relationships with colleagues & create a team spirit
- Proven organizational skills and the ability to effectively prioritize tasks
Key Skills
Target AchievementGrievance HandlingLeadershipShare MarketTATSLACustomer SatisfactionComplain RedressalStock BrokingFeedbackTeam MotivationTeam LeadingCustomer Retention
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Fortune Human Capital (P) Ltd
Our client is a premium MNC having diversified business into capital market like Stock Broking, Merchant Banking / Investment Banking etc.
Company Info
X
View Contact Details+
Recruiter Name:HR department
Contact Company:Fortune Human Capital (P) Ltd
Telephone:9319316176
Reference Id:TL-Customer Service
Salary:
3-5 Lacs P.A.
Industry:
Department:
Role Category:
Operations
Role:
Team Leader
Employment Type:
Full Time, Permanent